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About us
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About us

Counselling Online is a free and confidential service that provides 24/7 support to people across Australia affected by alcohol or drug use.
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Our service
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Our service

 

We support people at all stages of help seeking, whether you are:

  • seeking support for the first time
  • waiting to access treatment
  • receiving treatment but require additional support, particularly after hours
  • in recovery and wanting to connect with others
  • managing lapse and relapse
  • wanting to share your experience and support others
  • being impacted by or supporting someone with an alcohol or substance problem

We understand that throughout your journey you may need a range of tools and support options to help. We are always developing new tools for you to use, so check back in regularly to see what supports are available for you.

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Support options
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  • Self-assessments
  • Online support community
  • Self-help
  • Information articles
  • Chat counselling
  • Email a question
  • Telephone support
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Our counsellors
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Our counsellors

Counselling Online services are provided by counselling staff with professional qualifications and experience in alcohol and drug counselling and treatment. 

They are here to help you at any time when you need it. Whether you need a chat to get you through a moment, a longer conversation to work through a greater difficulty or if you have an immediate need they are here and able to support you.

Our counsellors will listen, reflect and help you with where you are at and what you can do next. If you wish they will connect you to the appropriate supports that will help you take the next steps towards change and recovery. 

Further information on the profile and training of Counselling Online staff is available on request via contact us.

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Who provide Counselling Online
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Who provides Counselling Online

Operated by Turning Point in Victoria and funded by the Commonwealth Department of Health, Counselling Online provides assistance to Australian residents concerned about alcohol and other drugs and has been operating since 2006

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Next steps
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Next steps

•    Chat with us about ways you can make change today.
•    Join the discussion in our peer support forum.
•    Complete an online self assessment.